Return & Refund
At AMEDS, we aim to provide a smooth, transparent, and reliable shopping experience. This policy outlines our terms regarding order processing, shipping, delivery, returns, and refunds. By placing an order with us, you agree to the following conditions.
📧 1. Order Confirmation
Once you place your order, you will receive an order confirmation email acknowledging receipt.
Within 24 hours, you’ll receive a second email confirming that your order is being processed for dispatch.
If there are any issues with your payment, our support team will notify you promptly via email so that the issue can be resolved quickly.
🚚 2. Shipping Confirmation
Most orders are dispatched within 24–48 hours of confirmation.
Once your order has been shipped, you will receive a shipping confirmation email that includes:
• A tracking number to monitor your shipment.
• A support option in case you prefer to speak with our team over the phone.
We deliver to both residential and commercial addresses, ensuring flexibility and convenience for our customers.
📦 3. APO and PO Box Deliveries
We support deliveries to APO and PO Box addresses, provided that these options are available at checkout.
Please make sure that your primary address is entered correctly during checkout to avoid delivery issues or delays.
🛃 4. Customs Clearance
As AMEDS ships internationally from India, all shipments are treated as imports in the destination country.
While most shipments clear customs without any issues, occasional delays may occur due to local customs processing. In most cases, these are resolved within a few days.
Customs duties or taxes, if applicable, are the responsibility of the customer in accordance with local regulations.
⏱ 5. Delivery Timeframes
Typical delivery times are:
• 7 to 14 business days, depending on your location and the local courier/postal service.
If your order has not arrived within 15 business days of the shipping date, please contact us at:
📧sales@ameds.co
Our team will promptly investigate and assist you.
📭 6. Lost Orders & Reshipments
If your order is lost in transit, we offer you two options:
• ✅ Free Reshipment of the same order, or
• 💰 Full Refund to your original payment method.
To qualify, you must report undelivered orders within 20 days of the shipping date.
Requests submitted after 20 days may not qualify for reshipment or refund.
↩️ 7. Returns & Refunds
We aim for complete customer satisfaction. If your order doesn’t arrive or if you are not satisfied with your purchase, you may request a refund or replacement.
Refund requests are accepted 15 days after the date of shipping, once sufficient time has passed for delivery.
For product returns, items must meet the following criteria:
• 📌 Sealed and unused
• 📌 Unopened with original packaging intact
• 📌 Not past the expiration date
• 📌 In resellable condition
Once we receive and inspect the returned items, a refund will be processed to your original payment method. Refund timelines may vary depending on your bank or payment provider but typically take 5–10 business days.
Please note that return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong product shipped or damaged items).
📋 8. Non-Returnable Items
For health and safety reasons, certain items cannot be returned, including but not limited to:
• Opened or partially used products
• Prescription medicines that have been delivered correctly
• Temperature-sensitive or special-order products
These restrictions help us maintain the integrity and safety of all medicines shipped through our platform.
🧾 9. Refund Process
Once your order is cancelled:
1. We will notify you by email regarding the refund status.
2. Refunds will be issued to the original payment method.
3. Depending on your bank or payment provider, it may take 5–10 business days for the refund to reflect in your account.
🛠 10. Need Assistance
If you need help with order tracking, returns, or refunds, our support team is always ready to assist you:
📧 sales@ameds.co
Please include your order number and a brief description of the issue to help us resolve your concern quickly.
⚖️ 11. Policy Agreement
By placing an order through the AMEDS website, you acknowledge and agree to the terms outlined in this Return & Refund Policy.
We reserve the right to update or modify this policy at any time. Changes will take effect immediately upon posting to the website.
📧 1. Order Confirmation
Once you place your order, you will receive an order confirmation email acknowledging receipt.
Within 24 hours, you’ll receive a second email confirming that your order is being processed for dispatch.
If there are any issues with your payment, our support team will notify you promptly via email so that the issue can be resolved quickly.
🚚 2. Shipping Confirmation
Most orders are dispatched within 24–48 hours of confirmation.
Once your order has been shipped, you will receive a shipping confirmation email that includes:
• A tracking number to monitor your shipment.
• A support option in case you prefer to speak with our team over the phone.
We deliver to both residential and commercial addresses, ensuring flexibility and convenience for our customers.
📦 3. APO and PO Box Deliveries
We support deliveries to APO and PO Box addresses, provided that these options are available at checkout.
Please make sure that your primary address is entered correctly during checkout to avoid delivery issues or delays.
🛃 4. Customs Clearance
As AMEDS ships internationally from India, all shipments are treated as imports in the destination country.
While most shipments clear customs without any issues, occasional delays may occur due to local customs processing. In most cases, these are resolved within a few days.
Customs duties or taxes, if applicable, are the responsibility of the customer in accordance with local regulations.
⏱ 5. Delivery Timeframes
Typical delivery times are:
• 7 to 14 business days, depending on your location and the local courier/postal service.
If your order has not arrived within 15 business days of the shipping date, please contact us at:
📧sales@ameds.co
Our team will promptly investigate and assist you.
📭 6. Lost Orders & Reshipments
If your order is lost in transit, we offer you two options:
• ✅ Free Reshipment of the same order, or
• 💰 Full Refund to your original payment method.
To qualify, you must report undelivered orders within 20 days of the shipping date.
Requests submitted after 20 days may not qualify for reshipment or refund.
↩️ 7. Returns & Refunds
We aim for complete customer satisfaction. If your order doesn’t arrive or if you are not satisfied with your purchase, you may request a refund or replacement.
Refund requests are accepted 15 days after the date of shipping, once sufficient time has passed for delivery.
For product returns, items must meet the following criteria:
• 📌 Sealed and unused
• 📌 Unopened with original packaging intact
• 📌 Not past the expiration date
• 📌 In resellable condition
Once we receive and inspect the returned items, a refund will be processed to your original payment method. Refund timelines may vary depending on your bank or payment provider but typically take 5–10 business days.
Please note that return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong product shipped or damaged items).
📋 8. Non-Returnable Items
For health and safety reasons, certain items cannot be returned, including but not limited to:
• Opened or partially used products
• Prescription medicines that have been delivered correctly
• Temperature-sensitive or special-order products
These restrictions help us maintain the integrity and safety of all medicines shipped through our platform.
🧾 9. Refund Process
Once your order is cancelled:
1. We will notify you by email regarding the refund status.
2. Refunds will be issued to the original payment method.
3. Depending on your bank or payment provider, it may take 5–10 business days for the refund to reflect in your account.
🛠 10. Need Assistance
If you need help with order tracking, returns, or refunds, our support team is always ready to assist you:
📧 sales@ameds.co
Please include your order number and a brief description of the issue to help us resolve your concern quickly.
⚖️ 11. Policy Agreement
By placing an order through the AMEDS website, you acknowledge and agree to the terms outlined in this Return & Refund Policy.
We reserve the right to update or modify this policy at any time. Changes will take effect immediately upon posting to the website.