Cancellation Policy
At AMEDS, we pride ourselves on being a trusted and customer-centric online pharmacy. Every order is processed with great care and attention to detail, ensuring that products reach our customers on time, securely, and in excellent condition.
We understand that sometimes unexpected circumstances may arise — whether personal, logistical, or financial — and you may need to cancel an order. Our cancellation policy is designed to be transparent, flexible, and fair, making the process as smooth as possible for you.
📅 Order Cancellation Window
Customers can request a cancellation before the order is processed and shipped. Once an order has been packed and handed over to the shipping partner, we may not be able to cancel it due to international logistics and regulatory restrictions on pharmaceutical products.
To increase the chances of a successful cancellation, we recommend reaching out to us as soon as possible after placing your order.
📧 How to Cancel an Order
If you wish to cancel your order, simply contact our support team with the following details:
• Your Order Number
• The Email Address used to place the order
• A brief explanation of the reason for cancellation (optional, but helpful)
Contact Email: sales@ameds.co
Our dedicated support representatives will review your request and respond promptly, guiding you through the next steps.
💰 Refunds for Cancelled Orders
If your cancellation request is approved before shipping, you will be eligible for a full or partial refund, depending on the stage of order processing.
• Full Refund: If the order is cancelled before dispatch.
• Partial Refund: If packaging or other processing steps have already been initiated.
Refunds will be issued to your original payment method within 5–10 business days, depending on your bank or payment provider’s processing times.
Please note: Once an order is shipped, we may not be able to offer cancellations or refunds, except in exceptional circumstances reviewed on a case-by-case basis.
⚠️ Exceptions & Special Cases
Due to regulations on the sale and shipment of pharmaceutical products, certain orders may not be eligible for cancellation, such as:
• Custom or special orders prepared specifically for you
• Orders already in transit or delivered
In these cases, our team will assess your situation and work to offer the best possible resolution, even if cancellation is not possible.
📝 Important Note
AMEDS reserves the right to accept or reject cancellation requests at its discretion, especially in cases involving suspicious activity, repeated cancellations, or misuse of the platform. Our goal is to maintain a fair and efficient process for all customers.
🤝 We’re Here to Help
If you’re unsure about the status of your order or have a unique situation, don’t hesitate to reach out. Our friendly support team is always ready to assist you, address your concerns, and help find the best solution.
We understand that sometimes unexpected circumstances may arise — whether personal, logistical, or financial — and you may need to cancel an order. Our cancellation policy is designed to be transparent, flexible, and fair, making the process as smooth as possible for you.
📅 Order Cancellation Window
Customers can request a cancellation before the order is processed and shipped. Once an order has been packed and handed over to the shipping partner, we may not be able to cancel it due to international logistics and regulatory restrictions on pharmaceutical products.
To increase the chances of a successful cancellation, we recommend reaching out to us as soon as possible after placing your order.
📧 How to Cancel an Order
If you wish to cancel your order, simply contact our support team with the following details:
• Your Order Number
• The Email Address used to place the order
• A brief explanation of the reason for cancellation (optional, but helpful)
Contact Email: sales@ameds.co
Our dedicated support representatives will review your request and respond promptly, guiding you through the next steps.
💰 Refunds for Cancelled Orders
If your cancellation request is approved before shipping, you will be eligible for a full or partial refund, depending on the stage of order processing.
• Full Refund: If the order is cancelled before dispatch.
• Partial Refund: If packaging or other processing steps have already been initiated.
Refunds will be issued to your original payment method within 5–10 business days, depending on your bank or payment provider’s processing times.
Please note: Once an order is shipped, we may not be able to offer cancellations or refunds, except in exceptional circumstances reviewed on a case-by-case basis.
⚠️ Exceptions & Special Cases
Due to regulations on the sale and shipment of pharmaceutical products, certain orders may not be eligible for cancellation, such as:
• Custom or special orders prepared specifically for you
• Orders already in transit or delivered
In these cases, our team will assess your situation and work to offer the best possible resolution, even if cancellation is not possible.
📝 Important Note
AMEDS reserves the right to accept or reject cancellation requests at its discretion, especially in cases involving suspicious activity, repeated cancellations, or misuse of the platform. Our goal is to maintain a fair and efficient process for all customers.
🤝 We’re Here to Help
If you’re unsure about the status of your order or have a unique situation, don’t hesitate to reach out. Our friendly support team is always ready to assist you, address your concerns, and help find the best solution.